General Questions

• How easy is it to get my site setup?
• Does OTM Designs include web site hosting?
• How long does the no-risk trial last?
• Can I cancel service at any time?
• Can I have my own domain name such as www.mycompany.com?
• Do I get email accounts?
• What if I have questions or need help getting my site setup?
• Can I upgrade my site if I need additional features?
• If I already have a domain name, can I use it on my site?

Marketing

• What type of marketing services and information are included in the service?
• What is smart start marketing?
• Will my site be submitted to the search engines?
• How do I get customers to my site?
• How do I track statistics about traffic on my site?

Site Design

• Can I change my site design at any time?
• Can I customize the colors of my site?
• How do I upload images and my company logo?
• How many pages can I create?

General Questions
	How easy is it to get my site setup? Very easy. Most sites can be setup in a matter of just a few hours. We recommend first getting your core site setup and up on the Internet. Then enhance and refine your site based on competitive analysis and feedback from your customers.
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	Does OTM Designs include web site hosting? Yes, every account includes hosting and unlimited access to your site design and management console.
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	How long does the no-risk trial last? The trial period lasts 10 days. This gives you plenty of time to explore the service and get your site started.
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	Can I cancel service at any time? Yes, after you activate your account it can be cancelled at any time. There is no long-term contract to sign. You can go to the My Account link in your admin for more information
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	Can I have my own domain name such as www.mycompany.com? Yes, domain hosting is included with each account. If you have already purchased a domain elsewhere, you can change it to be hosted on our systems or you can register a new domain for your site from within your site management console.
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	Do I get email accounts? Yes, each account includes everything you need to communicate with your customers. This includes POP3 email accounts, mail forwarding, email aliases and auto-responders.
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	What if I have questions or need help getting my site setup? Our Customer service representatives will be glad to help out with any questions you have regarding your site or questions regarding doing business on the Internet.
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	Can I upgrade my site if I need additional features? Yes. You can upgrade your site at any time. Simply go to the Admin tab, select Your Account, then Upgrade Plan. The details for each plan is available there.
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	If I already have a domain name can I use it on my site? Yes. All you will need to do is setup the DNS servers at your domain registrar to point to our systems once you have an active accouunt with us. Information for doing this is located within the site manager.
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Marketing Questions
	What type of marketing services and information are included in the service? The OTM Designs Smart Start Marketing Center provides you with a library of resources, ideas and know-how for using your site to generate business. You will find information on how to setup your site as an effective sales tool, marketing ideas, traffic generating techniques and our search engine submission module.
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	What is Smart Start Marketing? Today's internet is an extremely competitive environment and customers are looking for the trusted companies to do business with. It is important that you present a positive image to prospects and eliminate barriers to obtaining their business. Putting your business on the Internet is more than just setting up a page, submitting it off to the search engines and waiting for something to happen. To be truly successful you need a strategy for success. Our Smart Start Marketing center provides you with the information you need to make the correct designs on marketing your site.
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	Will my site be submitted to the search engines? Yes, search engine submission is included with the service.
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	How do I get customers to my site? The marketing center offers all the information you need to get your site properly setup for the search engines. Once that is done you can use the submission feature to have your site submitted the engines. This is only the first step. The marketing center also includes information about web directories, topic specific locations, link placement, premium search engine positioning, non-internet marketing techniques and more. Getting customers to your site is only the first step. After that you need to make sure that you have a site that is designed to generate interest and sales.
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	How do I track statistics about traffic on my site? Each site includes statistics tracking give you information about visitors and pages hits on your site.
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Site Design Questions
	Can I change my site design at any time? Yes, you are never locked into the design that you start with. You can change the entire look of you site by going to the design center.
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	Can I customize the colors of my site? Yes, our system enables you to customize each and every color in the system. Unlike most site design services, with OTM Designs you are not limited to any pre defined color schemes or combinations. Once you have your site created, use our color designer to make your own scheme.
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	How do I upload images and my company logo? To upload your logo or graphic all you need to do is be logged into your site editor. For images, click the edit page button and then add. Select image and choose the upload option. To upload your logo, choose design and then title. Click the title image and upload your logo.
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	How many pages can I create? If your plan allows for unlimited pages, there is no limit to the number that you can create (subject to disk space allowances). If your plan does not have unlimited pages, simply upgrade and you are ready to go.
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